Commitment to Quality Results
For over 36 years, Paragon Revenue Group has focused on our core strength. Healthcare Collections. A successful Third-Party collection service is built around two foundational truths. Reach the customer and convert to cash. However, over the years the methods employed, and the people employing those methods have changed dramatically. Automation is great, but intuitive automation is paramount. When aged receivables reach delinquency status, there are many agencies from which to choose. At Paragon Revenue Group we feel the right choice begins with a firm dedicated to healthcare collections. A company with a track record of working with hospitals and people you know. A company well versed in the dynamics of the healthcare collection industry with complete training in FDCPA, HIPAA, FCRA, 501r and state specific collection laws affecting healthcare. A company that takes receivables management services seriously. We are SOC 2 Type II certified, as well as PCI DSS 3.2 certified through a third-party QSA for PCI security standards. This allows us to make a commitment to deliver quality results. This level of security gives you and your health system peace of mind.
Technology that Counts
We aggressively invest in the latest call center resources, insurance verification tools and scoring technology. This technology is then coupled with collection professionals with an average tenure of 9.5 years and credentialing such as ACA Certified Collector and ACA Certified Healthcare Collection Specialist and the elite ACA Scholar designation. What this means to you is that every manager, supervisor and collector we have on the collection floor is seasoned to assist in the collection of delinquent accounts for the healthcare industry with professionalism and results.
Scoring for Prioritization
Our scoring methodology is a bit different as well. Most agencies purchase an “off-the-shelf” score and dial accordingly. Did you know that most scores purchased by agencies simply give a credit score based on the FICO score? The FICO credit score was created as a means to render data related to credit worthiness for auto, mortgage and credit card lending companies. The score is a predictor as to whether the person scored will go 90 days delinquent or more over the subsequent 24 months.
This made no sense to us. First, we are healthcare specific. Second, scoring an account for risk of delinquency after they have been placed in collection due to delinquency is an exercise in futility. We have made a large investment in time, money, and analytics, both proprietary and purchased from outside resources, to develop a scoring model that makes sense. Our system significantly improves the rate of return and makes certain that all accounts are touched.
Paragon Revenue Group is great to work with. They are very much attuned to the needs of our organization and are always willing to work toward a solution that will provide value to our facilities, while maintaining the primary goal of cash collection.