Third-Party Collection Management
Commitment to Quality Results
For over 30 years, Paragon Revenue Group has focused on our core strength. Healthcare Collections. A successful Third-Party collection service is built around two foundational truths. Reach the customer and convert to cash. However, over the years the methods one employs, and the people employing those same methods have changed dramatically. Automation is great, but intuitive automation is paramount. When aged receivables reach delinquency status, there are many agencies one can choose. At Paragon Revenue Group we feel the right choice begins with a firm dedicated to healthcare collections. A company with a track record of working with hospitals you know and with people you know. A company well versed in the dynamics of the healthcare collection industry with complete training in FDCPA, HIPAA, FCRA, 501r and state specific collection laws affecting healthcare. A company that takes receivables management services seriously. We are SOC 2 Type II certified, as well as PCI DSS 3.2 certified through a third-party QSA for PCI security standards. This allows us to make a commitment to deliver quality results. This level of security gives you and your health system, peace of mind.
“The Paragon Revenue Group is great to work with. They are very much in tune to the needs of our organization and are always willing to work toward a solution that will provide value to our facilities, while maintaining the primary goal of cash collection.”
AVP Atrium Health
For over 30 years, Paragon Revenue Group has focused on our core strength. Healthcare Collections. A successful Third-Party collection service is built around two foundational truths. Reach the customer and convert to cash. However, over the years the methods one employs, and the people employing those same methods have changed dramatically. Automation is great, but intuitive automation is paramount. When aged receivables reach delinquency status, there are many agencies one can choose. At Paragon Revenue Group we feel the right choice begins with a firm dedicated to healthcare collections. A company with a track record of working with hospitals you know and with people you know. A company well versed in the dynamics of the healthcare collection industry with complete training in FDCPA, HIPAA, FCRA, 501r and state specific collection laws affecting healthcare. A company that takes receivables management services seriously. We are SOC 2 Type II certified, as well as PCI DSS 3.2 certified through a third-party QSA for PCI security standards. This allows us to make a commitment to deliver quality results. This level of security gives you and your health system, peace of mind.
“The Paragon Revenue Group is great to work with. They are very much in tune to the needs of our organization and are always willing to work toward a solution that will provide value to our facilities, while maintaining the primary goal of cash collection.”
AVP Atrium Health
Technology that Connects
We aggressively invest in the latest call center resources, skip-tracing, insurance verification tools and scoring technology. This technology is then coupled with collection professionals with an average tenure of 9.5 years and hold credentialing such as ACA Certified Collector and ACA Certified Healthcare Collection Specialist and the elite ACA Scholar designation. What this means to you is that every manager, supervisor and collector we have on the collection floor is seasoned to assist in the collection of delinquent accounts for the healthcare industry with professionalism and results.
We aggressively invest in the latest call center resources, skip-tracing, insurance verification tools and scoring technology. This technology is then coupled with collection professionals with an average tenure of 9.5 years and hold credentialing such as ACA Certified Collector and ACA Certified Healthcare Collection Specialist and the elite ACA Scholar designation. What this means to you is that every manager, supervisor and collector we have on the collection floor is seasoned to assist in the collection of delinquent accounts for the healthcare industry with professionalism and results.
Scoring for Prioritization
Our scoring methodology is a bit different as well. Most agencies purchase an "off-the-shelf" score and dial accordingly. Did you know that most scores purchased by agencies simply give a credit score based on the FICO score? The FICO credit score was created as a means to render data related to credit worthiness for auto, mortgage and credit card lending companies. The score is a predictor as to whether the person scored will go 90 days delinquent or more over the subsequent 24 months.
This made no sense to us. First we are healthcare specific. Second, scoring an account for risk of delinquency after they have been placed in collection due to delinquency, is an exercise in futility. Because of this, a large investment in time, money and analytics both proprietary and purchased from outside resources, have helped us to develop a scoring model that makes sense. One that increases a return expediently and makes certain that all accounts are touched.
Our scoring methodology is a bit different as well. Most agencies purchase an "off-the-shelf" score and dial accordingly. Did you know that most scores purchased by agencies simply give a credit score based on the FICO score? The FICO credit score was created as a means to render data related to credit worthiness for auto, mortgage and credit card lending companies. The score is a predictor as to whether the person scored will go 90 days delinquent or more over the subsequent 24 months.
This made no sense to us. First we are healthcare specific. Second, scoring an account for risk of delinquency after they have been placed in collection due to delinquency, is an exercise in futility. Because of this, a large investment in time, money and analytics both proprietary and purchased from outside resources, have helped us to develop a scoring model that makes sense. One that increases a return expediently and makes certain that all accounts are touched.