Paragon Revenue Group | Self-Pay Call Center

Whether you operate a 100-bed or 1000-bed facility, the increase of self-pay accounts continues to rise, while the revenue from this population segment declines. The need for financial counselors to constantly juggle billing and payment follow-up is daunting. Why not rely on an experienced Self-Pay Call Center trained in healthcare revenue cycles to improve your self-pay revenue portfolio?

Many of our specialists began their careers in healthcare, and bring a wealth of knowledge related to the billing and insurance side of the business. They empathize with patients, while coordinating financial arrangements that facilitate payment. In addition, they isolate

charity accounts, identify potential sources of payment and resolution, and offer long-term financing of balances through our M2CreditCare division.

Working in the name of our clients, we practice compassionate communication, leaving their brands untarnished while still achieving a profitable end result. Our insurance research department provides 24-hour turnaround on most cases. We’ll also work seamlessly with a facility’s credit companies, and offer insurance screening, insurance verification and filing, and outbound/inbound calling campaigns for early-out services.

Services:

Self-pay balance after
insurance downloaded first
day and run on 120-day cycle

Telephone and mail contact
throughout cycle

Flexible collection attempts

Customized payment
solutions

Automated calling campaigns
for delinquent accounts

Payment monitoring until
account resolution