Paragon Revenue Group rises as one of the nation’s leaders in bad debt collection, thanks largely to our professionals who are among the most experienced and resourceful people in our industry. These top performers remain 100% healthcare-focused, and many have received the honor of Certified Healthcare Collection Specialist certification through ACA.
Each specialist asks key questions to assess a patient’s financial situation before determining which of our multiple payment options would work best. Our centralized call center further contributes to recovery. Rather than assign accounts to one representative, we work on call-back date assignments to ensure more timely collection. We also cross-pitch accounts between competing Paragon recovery teams, affording primary and secondary collection at one site.
Our team works delinquent accounts various ways including external and internal scoring mechanisms, letters, telephony technologies, insurance screening, charity care discovery, skip-tracing and legal intervention if warranted – all to increase resolution and likelihood of payment. In addition, our proprietary credit management software helps indicate whether a patient’s financial condition has improved to restore an account to paying status.
Customized telephone and mail
AM/ PM and weekend
Flexible collection attempts
Multiple skip tracing
databases to locate patients
Reporting that identifies
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